Return Policy

1. Return Process:

1.1 Initiating a Return:

If you wish to return your order, please send an email to our customer service at mydryfruitinfo@gmail.com within 7 days of receiving the product. Include your order number, reason for return, and any relevant details.

1.2 Courier Arrangement:

Customers are responsible for arranging and covering the cost of the return courier. The returned product must be in its original condition.

2. Return Criteria:

2.1 Time Frame:

Returns must be initiated within 7 days of receiving the product. Any requests beyond this period will not be accepted.

3. Refund Process:

3.1 Verification:

Upon successful receipt of the returned product, we will verify its condition.

3.2 Refund Initiation:

If the return is approved, we will initiate the refund process and credit the refund amount to the account used for the transaction. Refunds will be processed within 14 days of receiving the returned product.

4. Unacceptable Return Methods:

4.1 WhatsApp and Phone Calls:

Returns initiated through WhatsApp or phone calls will not be accepted. Customers must follow the specified email process for return requests.

5. Policy Changes:

Bitsshadow LLP reserves the right to update this Return Policy. Any changes will be communicated through our website or other appropriate channels.