Return Policy

1. Return Process:

1.1 Initiating a Return:

If you wish to return your order, please send an email to our customer service at within 7 days of receiving the product. Include your order number, reason for return, and any relevant details.

1.2 Courier Arrangement:

Customers are responsible for arranging and covering the cost of the return courier. The returned product must be in its original condition.

2. Return Criteria:

2.1 Time Frame:

Returns must be initiated within 7 days of receiving the product. Any requests beyond this period will not be accepted.

3. Refund Process:

3.1 Verification:

Upon successful receipt of the returned product, we will verify its condition.

3.2 Refund Initiation:

If the return is approved, we will initiate the refund process. Refunds will be processed within 14 days of receiving the returned product.

4. Unacceptable Return Methods:

4.1 WhatsApp and Phone Calls:

Returns initiated through WhatsApp or phone calls will not be accepted. Customers must follow the specified email process for return requests.

5. Policy Changes:

Bitsshadow LLP reserves the right to update this Return Policy. Any changes will be communicated through our website or other appropriate channels.